User testing was conducted with people with intellectual disabilities, their loved ones, and care professionals
Lead UX Designer
Flourish is a planning app for people with intellectual disabilities and their loved ones.
It enables users to create and manage plans from the cloud.
The team conducted research and worked with experts to create a user-friendly app.
User-centered iterative design and testing resulted in a usable and accessible app.
Flourish has been well-received and has potential for positive impact.
The Flourish Story
Flourish is a person-centered planning app that helps individuals with intellectual disabilities and their loved ones create a customized and comprehensive plan that supports their goals and aspirations. The app enables users to create, issue, and manage multiple plans from the cloud, and the supported person can keep the plan with them on their phone or tablet.
To create a user-friendly app, the team conducted extensive secondary research into the process of person-centered planning and worked with top neuropsychologists to convert critical research findings into core user interactions and journeys. One insight from the research was to simplify the planning process to avoid frustration and confusion.
Using a user-centered iterative design process, the team designed and tested multiple versions of the app. User testing was conducted with people with intellectual disabilities, their loved ones, and care professionals. The team used feedback to refine the app's design, and they identified the importance of accessibility and designed the app to be accessible to those who rely on assistive technology.